Refund and Return Policy

1 – Returns

1.1 We have a 7-day return policy, which means you have 7 days after receiving your item(s) to request a return. To initiate a return, you can contact us at info@stevenandjacob.com . Please note that returns will need to be sent to the following address: 
Stevenbrands Pvt. Ltd., 2-A/3 Kundan Mansion, Asaf Ali Road, Turkman Gate, New Delhi – 110002, Delhi, INDIA. 

1.2 Eligibility and Conditions 

(a) Are eligible only Full Price Online Orders: 
(b) We accept returns within 30 days of the purchase date. 
(c) Returns are accepted only if the product has not been unpacked or used, and shows no scratches, defects, or other visible damage upon receipt. Please contact us within 7 days of delivery. 
(d) We do not offer exchanges.
(e) Products must be unused and in their original packaging. 
(f) The cost of the return will be at your expense. You are free to choose any courier service company through which to ship your return. 
(g) Before Initiating a Return, make sure you have your order number and billing with your zip/pin code. Please Follow the link here to proceed to a Return.
(h) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 Several types of goods are exempt from being returned. Certain goods cannot be returned; Please note that we do not accept products that are intimate or sanitary goods, hazardous materials, or flammable gases. 
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

1.4 There are certain situations where only partial refunds are granted (if applicable)
(a) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
(b) Any item that is returned more than 7 days after delivery.

2 - Refunds Policy (if applicable)

2.1 All purchases on the website are final. Note that we accept returns only if the product is defective or damaged as examined and determined by our quality control team. Refunds can be also in the form of Gift Card or Discount Code which can be redeemed for any product in the future with a validity of 1 month. 

2.2 All eligible refund and exchange queries will be dealt with on a case-to-case basis by the customer service team. We would urge you to share images and videos for reference during this process to have our team assist you better. Refunds for cancellation requests do not include shipping charges. Shipping fees are non-refundable.

2.3 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please remember that it can take some time for your bank or credit card company to process and post the refund. 

2.4 Our cancellation policy permits cancellation of orders prior to shipment, with refunds processed solely as Gift Card or Discount Code for future transactions. Once an order has been dispatched, cancellation requests cannot be accommodated.

2.5 Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. All items bought in SALE are final and will not be eligible for refund or exchange unless the product is damaged.

2.6 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@stevenandjacob.com .

2.7 Product Damage

In case of a broken/damaged product received, our exchange policy lasts for 72 hours from the day of the receipt of the order. The customer service team needs to be notified as soon as the product is received, in case there are any issues. Post the stipulated timelines, the team will not be able to honor any exchanges.

2.8 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stevenandjacob.com and send your item to: 
Stevenbrands Pvt. Ltd., 2-A/3 Kundan Mansion, Asaf Ali Road, Turkman Gate, New Delhi – 110002, Delhi, INDIA. 

2.9 International Orders Refund and Returns Policy

We do not offer refunds or returns for international orders once payment is confirmed and the order is processed. This policy applies to all products and services purchased internationally through our platform in India. Additionally, there is no cancellation or returns accepted after your order has been shipped. We appreciate your understanding of these terms.
Nevertheless, some extraordinary queries may be dealt with on a case-to-case basis by the customer service team if we find the  request reasoned.

2.10 Late or missing refunds (if applicable)

If you haven’t received a refund yet, we request you to first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@stevenandjacob.com. We will be more than happy to assist you with your queries.

2.11 Shipping of return item

To return your product, you should mail your product to: Stevenbrands Pvt. Ltd., 2-A/3 Kundan Mansion, Asaf Ali Road, Turkman Gate, New Delhi – 110002, Delhi, INDIA. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 (or the equivalent amount in your currency), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information about our policy, if you have questions, or if you would like to make a complaint, please contact us by E-mail at:  info@stevenandjacob.com

Last Updated: 01/09/2026